Creating Log Files
Log files help our support team learn more about your system, and can be a great benefit during troubleshooting.
Among the information collected by the log files includes:
- The installed operating system and active kernel version
- A listing of the filesystems connected to your system, and the space used
- Information about your firmware
- A list of disks connected to your system, as well as connected USB devices
- Sensors information showing temperatures and fanspeeds
- Comprehensive output from
Generating Log Files Using the System76 Driver Application
The System76 Driver can be opened by clicking the Activities button in the top left (or pressing the Ubuntu or Pop key), then searching for 'System76.' Among the applications listed should be the System76 Driver application. Go ahead and click the icon to launch the application, and enter your password when prompted to do so.
Next click on the button outlined in red in the System76 Driver application and there will be a file called
system76-logs.tgz placed in your Home directory (/home/username)
Manually Generating Log Files
If for some reason you are unable to access the System76 Driver application, you can manually create a set of logs files by running a series of commands via the Terminal application. To do this, click Activities in the top left of your system, search for Terminal, then open the application that appears.
From there, you can enter the following commands:
cd ~/ mkdir ~/system76 journalctl > ~/system76/journal.log dmesg > ~/system76/dmesg.log cp ~/.local/share/xorg/Xorg.0.log ~/system76/Xorg.0.log sudo dmidecode > ~/system76/demidecode sudo lspci -vv > ~/system76/lscpi.log sudo lsusb -vv > ~/system76/lsusb.log uname -a > ~/system76/uname.log cp /etc/os-release ~/system76/os-release tar czf system76-log.tgz ~/system76/* rm ~/system76/* rmdir ~/system76
As with the System76 Driver application, the log files will be stored within your home directory.
Sending the Logs to the Support Team
Once the logs are created, you can either attach them directly to the support case, or you can email them to email@example.com and reference your case number.