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Support Tickets

To submit a ticket for an existing order, visit the Orders page in your Account (). Or just hit the big button directly below!

Go to Existing Orders

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Our representatives are available to take questions and comments by phone Monday–Friday between 8am and 5pm Mountain Time.

You can reach us at (720) 226-9269.

Frequently Answered Questions

Drives - Auto-Mounting Second Hard Drive

If you ordered your computer with additional storage, it comes pre-formatted and ready for use. For instructions on automatically mounting an additional hard drive, check out this extra drive documentation.

Hardware - Diagnose Hardware Failures

If the computer won’t start, boot, or otherwise operate normally, there may be a hardware issue. Follow these steps to diagnose hardware failures.

Password - Change Your Password

Forgot your main password? Locked out of your computer? Need to change your encryption passphrase? Follow these instructions to change both!

Pop! - Upgrade Pop!_OS

Get the newest version of Pop!_OS on your System76 computer! Check out our upgrade directions.


Display - Docking Station Support

A Docking Station makes it easy to use multi monitors. It also adds an ethernet port, multi USB ports and more while only using one USB 3.0 port on your laptop.

Games - Install Steam

Want to game on your super awesome new System76 machine? Take a look at these instructions to install Steam, a marketplace for hundreds of Linux games.

Hardware - Enable Webcam

If you can’t see the image from your webcam or you receive a “No device found!” error, see these instructions.

Pop! - Customize Pop!_OS

Pop with the GNOME desktop is highly customizable! See here to get started making your desktop just right for you.

Ubuntu - Upgrade Ubuntu

Get the newest version of Ubuntu on your System76 computer! Check out our upgrade directions.

Machine Learning/AI


Software - Install OpenVPN

This page will go over setting up and using OpenVPN to browse the internet more securely in places like airports, cafe shops and more.

Known Solutions

Community Articles

The following documents have been graciously submitted by community members. They have not been checked for accuracy, completeness, or style. Please contact the contributers through their GitHub account for any questions.

Install OpenSpades

Use Snap or build OpenSpades from source to enjoy a voxel-based first person shooter.

Install cjdns

Connect to the meshnet! Cjdns uses an ipv6 allocated space public key encrypted routing system to protect privacy.