Buy a computer, don't talk to one. Lifetime support from 100% real humans.

Support Tickets

To submit a ticket for an existing order, visit the Orders page in your Account (). Or just hit the big button directly below!

Go to Existing Orders

Need to chat now?

Our representatives are available to take questions and comments by phone Monday–Friday between 8am and 5pm Mountain Time.

You can reach us at (720) 226-9269.

Frequently Answered Questions

Apt - Fix Package Manager Issues

Here are ways to fix update, upgrade, and other package manager issues.

Drives - Auto-Mounting Second Hard Drive

If you ordered your computer with additional storage, it comes pre-formatted and ready for use. For instructions on automatically mounting an additional hard drive, check out this extra drive documentation.

Guides - Find Your Quickstart Guide

Check here for diagrams and quickstart guides for your computer.

Hardware - Diagnose Hardware Failures

If the computer won’t start, boot, or otherwise operate normally, there may be a hardware issue. Follow these steps to diagnose hardware failures.

Password - Reset Your Password

Forgot your main password? Locked out of your computer? Follow these instructions to reset your password!

Pop! - Create and Use Bootable Media

You can run Pop!_OS from a USB drive for hardware testing, recovery, and installation/re-installation.

Pop! - Install Pop!_OS On Your System76 Computer

Full instructions on installing Pop!_OS your computer.

Pop! - Learn Pop!_OS Basics

Learn how to navigate your new Pop!_OS desktop environment with a few easy tips.

Software - Install the System76 Driver

Our System76 Driver can generate system logs, we’ll also go over how to reinstall the NVIDIA Driver.

Terminal - Learn Linux Terminal Basics

Linux offers users a lot of flexibility. There’s always more than one way to complete a task, and using the terminal is one of them.

Articles

Apt - Keep PPAs Enabled when Upgrading Releases

Upgrading to a new releases disables PPAs and third party repos. Learn how to keep your PPA or third party repo enabled during upgrades.

Audio - Configure HDMI Audio

Here is how to play audio over an HDMI connection.

Audio - Fix Audio Issues

Here is how to fix several common audio issues with your computer.

Audio - Use The Microphone

Here is how to enable and adjust the microphone.

BIOS - Access BIOS or Boot Menu

Here are the list of keys to access BIOS settings or boot from other media.

Battery - Increase Battery Life

Here are several ways to stretch the battery and create amazing things for longer.

Bluetooth - Troubleshoot Bluetooth Issues

Here is how to fix several common Bluetooth issues with your computer.

CUDA - Install CUDA

Complete instructions on setting up the NVIDIA CUDA toolkit

Desktop - Change the Desktop Environment

Pop!_OS Comes with GNOME by default. Follow these instructions to install additional desktop environments.

Desktop - Desktop Quickstart Guide

Getting started on your new System76 Desktop.

Display - Docking Station Support

A Docking Station makes it easy to use multi monitors. It also adds an ethernet port, multi USB ports and more while only using one USB 3.0 port on your laptop.

Display - HiDPI Multi-Monitor Support

Mixing HiDPI and LoDpi displays can be complicated. Learn what to do and how System76 automates this for you!

GRUB - Repair GRUB Bootloader

How to repair and reinstall Grub bootloader.

Games - Install Steam

Want to game on your super awesome new System76 machine? Take a look at these instructions to install Steam, a marketplace for hundreds of Linux games.

Hardware - Configure Or Disable Touchpad

Here’s how to change how the touchpad functions.

Hardware - Disable Touchpad While Typing

If you would like to disable the touchpad while typing, please follow these instructions.

Hardware - Enable Webcam

If you can’t see the image from your webcam or you receive a “No device found!” error, see these instructions.

Printer - Add a Printer in Pop!_OS

Here is how to add a printer in Pop!_OS.

Printer - Add a Printer in Ubuntu

Here is how to add a printer in Ubuntu.

Server - Configure Your System76 Server

Purchased a new server? Check out these instructions on setting up a System76 server, including initial login credentials.

Shipping - Laptop Repackaging Instructions

Here are instructions for repackaging your laptop for shipping in for repairs.

Shipping - Prepare For Shipping

Here are instructions for preparing your computer for shipping to System76.

Software - Install OpenVPN

This page will go over setting up and using OpenVPN to browse the internet more securely in places like airports, cafe shops and more.

Software - Update Laptop Firmware

How to update System76 laptop firmware.

Ubuntu - Can't Log In or No Icons On Desktop

Are you getting stuck in a login loop, even though your password is correct? Are you logged in with no desktop icons?

Ubuntu - Create a User If Initial User Setup Fails

Sometimes, the first boot user creation fails and leaves only a Guest session. You can fix this by following the steps here.

Ubuntu - Install Ubuntu On Your System76 Computer

Full instructions on installing Ubuntu your computer.

Ubuntu - Learn Ubuntu Basics

Learn how to navigate your new Ubuntu desktop environment with a few easy tips.

Ubuntu - Move the Launcher In 16.04+

Ubuntu 16.04 LTS introduced a way to move the Unity Launcher to the bottom of your display. Learn how to do that (and how to move it back).

Ubuntu - Switching to Ubuntu From Apple

If you are coming from Apple’s operating system and just using Ubuntu for the first time, we can help make the transition a little smoother.

Ubuntu - Upgrade Ubuntu

Get the newest version of Ubuntu on your System76 computer! Check out our upgrade directions.

Videos - Watch Flash Content and Netflix

How to install Google Chrome or Pepperflash to watch Netflix, Hulu, and other Flash Videos.

Videos - Watch Videos and Play Music (MP3, DVD, etc.)

Proprietary multimedia formats, such as MP3 files and DVD decoders, aren’t included by default. To enable playback of these media, please see this document.

Windows - Find Windows Drivers

If you are trying to install Windows on a System76 computer, here are some instructions for locating the drivers.

Windows - Use Windows Programs

This is how to use Windows programs in Pop!_OS.

Wireless - Solve Wireless Issues

If you’re having problems with your wireless Internet connection, take a look at the suggestions in this article.

Known Solutions

Problems Entering Password With Full Disk Encryption

Full disk encryption and NVIDIA graphics cards currently have a bug in Plymouth that prevents the password request from showing or being accepted. Here are some solutions to this problem.

Community Articles

The following documents have been graciously submitted by community members. They have not been checked for accuracy, completeness, or style. Please contact the contributers through their GitHub account for any questions.